Allen, TX 75013 US
Job Title: Member Service Specialist Bilingual
Job Location: Allen, TX
Job Shift: Mon - Fri 9:00 a.m. - 6:00 p.m. Alternating Sat 10:00 a.m. - 2:00 p.m.
Job Pay: $16 - $18 HR
Job Type: Full Time
Answer questions relating to Union products and services.
Assist members with their requests such as balance inquiries, account research, product knowledge, etc.
Assist members in accessing and understanding mobile features such as Mobile Banking, Online Banking, Remote Check Deposit, ATMs, etc.
Accurately complete member transactions such as transfers, loan payments, lease payments, credit card payments, check orders, etc.
Resolve member complaints concerning handling of their accounts.
Educate members about the features and benefits of Union products and services.
Respond to member requests to update accounts, including address, phone, email changes; adding and removing joint owners and/or beneficiaries; opening or closing additional accounts; ordering debit cards, etc.
May perform other duties as directed by the Member Services Contact Center Leadership to maintain credit union service and operations.
Minimum one to two years of call center or related member services experience in a credit union, other financial institution preferred.
Prior experience of offering additional products and services
Ability to communicate clearly and courteously to members and co-workers via email and telephone.
Through knowledge of MS Office, including Excel and Word
Ability to effectively communicate via telephone and e-mail with members and employees
Must have an outgoing phone personality and good written communication skills
Knowledge of credit union policies and procedures
Ability to perform multiple tasks while maintaining a high overall standard of performance
Good judgment and discretion when dealing with sensitive topics
Able to interact with many people and multiple interruptions while staying on task
Candidate will be requested to submit to background, credit check and drug screen
Total Staffing Solutions
1017 S. Elm St. Suite 103 Carrollton, TX 75006
www.4tssi.com | P: (972) 694-900