Call Center Representative

Allen, TX 75013

Posted: 11/08/2023 Employment Type: FullTime Job Title: Customer Service Job Number: 56700 Pay Rate: $17.00/hr

Job Description

Job Title: Member Service Specialist Bilingual

Job Location: Allen, TX

Job Shift: Mon - Fri 9:00 a.m. - 6:00 p.m. Alternating Sat 10:00 a.m. - 2:00 p.m.

Job Pay: $16 - $18 HR

Job Type: Full Time

Job Responsibilities:

  • Answer questions relating to Union products and services.

  • Assist members with their requests such as balance inquiries, account research, product knowledge, etc.

  • Assist members in accessing and understanding mobile features such as Mobile Banking, Online Banking, Remote Check Deposit, ATMs, etc.

  • Accurately complete member transactions such as transfers, loan payments, lease payments, credit card payments, check orders, etc.

  • Resolve member complaints concerning handling of their accounts.

  • Educate members about the features and benefits of Union products and services.

  • Respond to member requests to update accounts, including address, phone, email changes; adding and removing joint owners and/or beneficiaries; opening or closing additional accounts; ordering debit cards, etc.

  • May perform other duties as directed by the Member Services Contact Center Leadership to maintain credit union service and operations.

Job Requirements:

  • Minimum one to two years of call center or related member services experience in a credit union, other financial institution preferred.

  • Prior experience of offering additional products and services

  • Ability to communicate clearly and courteously to members and co-workers via email and telephone.

  • Through knowledge of MS Office, including Excel and Word

  • Ability to effectively communicate via telephone and e-mail with members and employees

  • Must have an outgoing phone personality and good written communication skills

  • Knowledge of credit union policies and procedures

  • Ability to perform multiple tasks while maintaining a high overall standard of performance

  • Good judgment and discretion when dealing with sensitive topics

  • Able to interact with many people and multiple interruptions while staying on task

  • Candidate will be requested to submit to background, credit check and drug screen


Total Staffing Solutions

1017 S. Elm St. Suite 103 Carrollton, TX 75006 | P: (972) 694-900

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