Call Center Representative

Job Position: Call Center Representative (Bi-Lingual)

Location: Allen, TX 75013

Pay Rate: $18.00/hr

Shift: 1st Shift

Description: Job Title: Member Service Specialist Bilingual Job Location: Allen, TX Job Shift: Mon - Fri 9:00 a.m. - 6:00 p.m. Alternating Sat 10:00 a.m. - 2:00 p.m. Job Pay: $16 - $18 HR Job Type: Full Time Job Responsibilities: Answer questions relating to Union products and services. Assist members with their requests such as balance inquiries, account research, product knowledge, etc. Assist members in accessing and understanding mobile features such as Mobile Banking, Online Banking, Remote Check Deposit, ATMs, etc. Accurately complete member transactions such as transfers, loan payments, lease payments, credit card payments, check orders, etc. Resolve member complaints concerning handling of their accounts. Educate members about the features and benefits of Union products and services. Respond to member requests to update accounts, including address, phone, email changes; adding and removing joint owners and/or beneficiaries; opening or closing additional accounts; ordering debit cards, etc. May perform other duties as directed by the Member Services Contact Center Leadership to maintain credit union service and operations. Job Requirements: Minimum one to two years of call center or related member services experience in a credit union, other financial institution preferred. Prior experience of offering additional products and services Ability to communicate clearly and courteously to members and co-workers via email and telephone. Through knowledge of MS Office, including Excel and Word Ability to effectively communicate via telephone and e-mail with members and employees Must have an outgoing phone personality and good written communication skills Knowledge of credit union policies and procedures Ability to perform multiple tasks while maintaining a high overall standard of performance Good judgment and discretion when dealing with sensitive topics Able to interact with many people and multiple interruptions while staying on task Candidate will be requested to submit to background, credit check and drug screen