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Customer Service / Contract Support Specialist Carol Stream, IL Pay Rate: $25/HR Schedule: Monday Friday | 8:00 AM 4:30 PM Position Overview: We are seeking a detail-oriented and customer-focused professional to support customers in a B2B manufacturing environment. This temporary position will focus on customer service, contract support, account management, and resolving customer concerns. This assignment is expected to last approximately 3 months. Key Responsibilities: Provide B2B customer service support to new and existing customers Support customer contracts and related documentation Troubleshoot and resolve customer issues in a timely manner Handle escalated customer concerns professionally Check inventory and stock availability using internal systems Work closely with internal departments to ensure customer satisfaction Qualifications: Previous customer service experience required (B2B preferred) Experience handling contracts or account support preferred Strong communication and problem-solving skills Ability to manage escalations professionally Detail-oriented and organized Associate can report any hazards and concerns to the Illinois Department of Labor by call the Department s Day and Temporary Labor Services Act toll-free hotline at 1-877-314-7052 or email at DOL.DayLabor@illinois.gov Total Talent Resources and QFS does not provide any transportation resources or meals for our associates during any assignments. You are responsible for your own meals and coordinating getting to and from the job site through your own resources. Total Talent Resources and QFS verify all information contained in this statement are True and Correct to the best of our knowledge and ability